Orange Belgium announces various initiatives to help everyone staying connected when fighting the Covid19 pandemic thanks to its strong network and committed workforce

Orange Belgium launches a series of initiatives to help the Belgian population and caretakers in facing the second wave of the Covid19 pandemic. The operator will offer every single residential and business customer, including small offices and independents, 5GB of free mobile internet per month until the end of the year. Orange Belgium shops remain open.

 
 

As a responsible operator, Orange Belgium strongly believes it is part of its societal commitment to help fighting the Covid19 pandemic. As the second wave hits the country strongly, the operator announces today a series of initiatives to help its customers, residential and businesses, caretakers and the general population:

  • Orange Belgium will offer 5GB of free mobile data per month until the end of the year to all of its mobile customers, residential but also businesses, small and home offices. Customers will see this extra volume appear in the MyOrange application or customer zone in the coming 10 days. 
     
  • All Love (Duo and Trio) as well as HOME (internet and internet with TV) offers already contain unlimited broadband. Those customers have always been able to work and enjoy entertainment worry-free at home. Various solutions are available to enhance and improve indoor coverage in every room of the house, should that be necessary with homeworking and homeschooling.
     
  • Residential customers who have subscribed to a FlyBox offer will receive 50GB of free internet on top of their existing mobile data amount. Customers will be notified in coming days. 
     
  • Finally, Orange Belgium shops will remain open. Orange customer service remains available for all administrative/technical questions via the various Orange social media channels (Facebook and Twitter), the Tribe community and the free number 5000. More info on https://www.orange.be/nl/hulp and https://www.orange.be/fr/support. Customers who want additional products and/or services to stay connected during the lockdown can also buy them via the e-shop as well as via 0800 8 5000 (free).

In the coming weeks Orange Belgium will be investigating other initiatives to support the national fight against the Covid19 pandemic.

Xavier Pichon, CEO of Orange Belgium, comments: “It is our duty, as a responsible operator, to help wherever we can in this national effort to fight the Covid19 pandemic. Our utmost priority remains the safety of our employees and our customers, but we find it important to offer additional support by allowing people to stay in touch with each other, to enjoy entertainment while staying at home, by facilitating homeworking businesses and by supporting the most impacted economic sectors of the local economy. Our network is ready to handle a second wave of massively increased teleworking, thanks to a continuous monitoring of its performances and the increased capabilities for interconnections with the other operators, which were put in place during the first lockdown.” 

 
 
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Annelore Marynissen Corporate Communication Manager, Orange
Annelore Marynissen Corporate Communication Manager, Orange
About Orange

About Orange Belgium

Orange Belgium is one of the major telecommunication operators on the Belgian market, with revenues of 1,749 million euros in 2023 and over 3 million customers on 31 December 2023, and in Luxembourg, via its subsidiary Orange Communications Luxembourg. Thanks to its own fixed and mobile networks, Orange Belgium offers both residential and business customers fixed and mobile connectivity services and convergent offerings (internet, telephony, television, including original TV content: Be tv, VOOsport, etc.). As a responsible operator, Orange Belgium invests to reduce its ecological footprint and promote sustainable and inclusive digital practices. Orange Belgium is also a wholesale operator, offering its partners access to its infrastructure as well as a broad portfolio of connectivity and mobility services, including offerings based on Big Data and the Internet of Things (IoT).

Orange Belgium is a subsidiary of the Orange Group, present in 26 countries with a total customer base of 298 million customers worldwide on 31 December 2023. The Group is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.

Orange Belgium is listed on the Brussels Stock Exchange (OBEL).

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